Ortho Clinical Diagnostics Summit - The CEO Agenda on Patient Centricity


The Ortho-SMU Summit on Patient Centricity is designed for C-Suite members of leading hospitals in the Asia Pacific region. Thought leaders from other industries guide ways to push boundaries in patient centricity and excel in service quality.

The Ortho-SMU Summit – The CEO Agenda on Patient Centricity is designed as a forum for Senior Hospital Executives in the Asia Pacific region. Addressing the issues that keep the C-suite awake at night, the 2-day summit provides opportunities to exchange best practices in facilitated workshops and panels as well as to hear from industry experts and academic thought leaders.

This event is by invitation-only.

Next Course Starts On 14 May 2019 (Tue) See Full Schedule
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14–15 May 2019 (2 days)


Singapore Management University

Programme Partner
In partnership with:


Learning Objectives

Why You Should Attend

  • Excellent platform for networking and best practice sharing with your peers from the diverse Asia Pacific region
  • Thought-leadership from world-class faculty and industry experts
  • Innovative and interactive programme designed to leverage participants’ senior experience and expertise


Focus Themes for the Summit are:


Patient Safety: 

How to ensure patient safety through error management and reporting, drawing lessons from other industries



Patient Service Excellence:

How to improve quality of overall service delivery and patient satisfaction by measuring and constantly improving service levels


The Internal and External Financial Perspective:

Making the case for investing in Patient Safety and Service Quality



Who Should Attend

C-suite members from leading hospitals in the Asia Pacific region who are committed to patient centricity in their health care organisations.


Fees and Funding


Start Date(s)
Intake Information

14–15 May 2019

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